Return Policy
We have a 30-day return policy which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that this includes all product components, such as magnetic prints, wellness devices, and any additional accessories.
How to Start a Return
To start a return, you can contact us at contact@wearattraction.com. Please note that returns will need to be sent to the following address:
Travessa das Parreiras, no 70, R/C
District: Lisboa
Municipality: Lisboa
Parish: Santo António
1150-299
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns and exchanges are complimentary within Portugal and Spain. For all other countries, customers are responsible for covering the costs associated with returning items.
For assistance with returns, please email us at contact@wearattraction.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as personalized base wear or Attraction Art, and used wellness devices. We also do not accept returns for sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your returned item. Should your return be approved, we will issue a refund as store credit to your account.
If more than 7 business days have passed since we've approved your return, please contact us at contact@wearattraction.com.